Satisfying Utilities & Telecommunications Clients

Delivering Bottom-Line Results

Examples of Satisfying Clients

Since 1995,  T.A. Wallace & Associates, Inc. has helped clients improve their bottom lines with the integration of the right technologies and services to advance their business plans. Our results oriented approach has had a positive impact on large and small clients. At T.A. Wallace, our job does not end with the recommendation.  We will negotiate the contract and implement the solution.  This enables you to focus on your core competencies while we use our experienced resources and leverage with suppliers to deliver the anticipated results.

We can help your company achieve similar results.


West Virginia Natural Gas Distribution Company

Engagements: 1

Services Provided: Call Center Consulting, RFP Issuance & Contract Negotiation  

Results: Annual Business Benefit:    $   50,000 Contract Negotiations    
                                                                $ 250,000
Call Center Consolidation


 Authored voice network RFP with advanced 800 features

 Designed consolidated customer service center & Authored RFP for ACD



Wireless Service Provider

Engagements: 5
Services Provided: Call Center Consulting, RFP Issuance & Contract Negotiation,

Results: Annual Business Benefit: Designed & Implemented New Infrastructure
                                                             for Growth Company

 Designed voice network for their new 500 seat customer service center in Memphis

 Authored RFP for the call center ACD platform

 Selected IVR platform

 Implemented Cisco’s virtual routing tools

 Issued RFP for the SONET Ring and local PRI network



Major US Wireless Carrier 

Services Provided: Strategic Business Consulting, Call Center Consulting,
Contract Negotiation, Project Management

Results: Annual Business Benefit: $ 1,600,000 Call Center Productivity   
                                                             $     600,000
Network Cost Savings


 Recommended and deployed virtual routing platform in five major call centers throughout the US.

 Assisted in the management of their advanced 800 network for 1-800-IMAGINE

 Assisted in negotiating carrier status from their end-user contract to wholesale pricing