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Satisfying Recreation & Leisure Services Clients

Delivering Bottom-Line Results

Examples of Satisfying Clients

Since 1995,  T.A. Wallace & Associates, Inc. has helped clients improve their bottom lines with the integration of the right technologies and services to advance their business plans. Our results oriented approach has had a positive impact on large and small clients. At T.A. Wallace, our job does not end with the recommendation.  We will negotiate the contract and implement the solution.  This enables you to focus on your core competencies while we use our experienced resources and leverage with suppliers to deliver the anticipated results.

We can help your company achieve similar results.

 

Major League Baseball Team

Engagements: 3

Services Provided: Strategic Business Consulting, Call Center Consulting,
Contract Negotiation, Project Management  

Results: Annual Business Benefit: $ 120,000 Call Center & Voice Communications
                                                            
 Plus Call Center Productivity Improvement     
                                                              $   60,000
Network Cost Savings

 

 Authored RFP for voice network & analyzed results

 Designed call center application for ticket sales and selected vendor for ACD

 Managed project to replace 500 line Centrex with an Avaya S8700

 

 

Leisure Travel Company

Engagements: 6

Services Provided: Call Center Consulting,  RFP Issuance & Contract Negotiation,
Project Management, Telecommunications Services Audit   

Results: Annual Business Benefit: $ 200,000 Call Center     
                                  $ 130,000 Contract Negotiations
                                  $ 100,000  Network Cost Savings

 

 Authored voice and data network RFP’s

 Negotiated 5-year contract with AT&T

 Virtual Call Center (4 diverse locations) Analysis & Design

 Authored RFP for 4 call centers and deployed Aspect ACD’s

 Conducted billing audit resulting in $100K+ in credits

 

 

 

 

 
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