RFP Development & Contract Negotiations

We Have Satisfied Clients Across Many Business Segments

Since 1995,  T.A. Wallace & Associates, Inc. has helped clients improve their bottom lines with the integration of the right technologies and services to advance their business plans. We have had a positive impact on large and small clients across a broad spectrum of industries. At T.A. Wallace, our job does not end with the recommendation.  We will negotiate the contract and implement the solution.  This enables you to focus on your core competencies while we use our experienced resources and leverage with suppliers to deliver the anticipated results.



Rhode Island Financial Services Company

Results:   Annual Business Benefit: $100,000+ Network Cost Savings


 Authored voice network RFP

 Negotiated carrier contracts



National Commercial Bank Holding Company (1,700 Branches and Offices in 40 States)

Results:   Annual Business Benefit: $   75,000 Reduced Cost
 Improved Customer Service    
                                    $ 200,000 Reduced Cost
                                    & Improved Sales Productivity at
                                    $ 400,000 Network Cost Savings


 Designed customer service call center and selected ACD

 Designed a networked campus environment for six operations and call centers.

 Project Managed the migration to the networked campus environment

 Recommended integrated access in every branch for voice/data/video

 Recommended and project managed Centrex service in all branches

 Negotiated multi million dollar managed services contract





National Corporate Law Firm

Results: Annual Business Benefit:   $  60,000 Contract Negotiations

 Authored voice and data network RFP’s

 Negotiated 3-year contract with AT&T





Diversified Manufacturing Company

Results: Annual Business Benefit: $ 250,000  RFP & Contract Negotiations

 Authored voice/data RFP

 Renegotiated a new three year contract with AT&T

 Authored RFP for enterprise VoIP Telephony Systems





East Coast Pharmacy Chain (1,500 Stores in 18 States)

Results:  Annual Business Benefit:   $ 750,000   Contract Negotiations


 Authored RFP for two PBX’s

 Authored RFP for Pharmacy IP Telephony systems

 Authored voice network RFP (twice)

 Authored data WAN RFP

 Assisted in negotiating ALL telecommunications contracts



National Pharmacy Chain (6,100 Stores in 43 States)

Results:   Annual Business Benefit:  $2,000,000 Contract Negotiations   

 Negotiated new three year AT&T OneNet and managed network agreement

 Negotiated new contracts with BellSouth, SBC, and Verizon



Personal Emergency Alert Service

Results:  Annual Business Benefit: $ 50,000 Contract Negotiations &
                                                                                 Network Cost Savings

 Authored voice network RFP

 Negotiated new network services contract




Major League Baseball Team

Results: Annual Business Benefit: $ 120,000 Call Center & Voice Communications


 Authored RFP for voice network & analyzed results

 Designed call center application for ticket sales and selected vendor for ACD


Leisure Travel Company

Results: Annual Business Benefit: $ 130,000 Contract Negotiations

 Authored voice and data network RFP’s

 Negotiated multi million dollar contract with AT&T

 Authored RFP for 4 call centers and deployed Aspect ACD’s





West Virginia Natural Gas Distribution Company

Results: Annual Business Benefit:  $   50,000 Contract Negotiations   
 Authored voice network RFP with advanced 800 features

 Designed new customer service center & Authored RFP for ACD



Wireless Service Provider

Results: Annual Business Benefit:  $ 500,000 Contract Negotiations

 Authored RFP for the 500 seat call center ACD platform

 Selected IVR platform

 Issued RFP for the SONET Ring and local PRI network



Major US Wireless Carrier 
Results: Annual Business Benefit:   $ 600,000 Network Cost Savings

        Assisted client in negotiating carrier status from their end-user contract to
       wholesale pricing