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About Us...

Independent Telecommunications Consultants

T.A.Wallace & Associates, Inc. is an independent networking and telecommunications  consulting firm. We specialize in strategic network consulting, call center consulting, RFP development contract negotiation and project management.

T.A. Wallace is a member of the Society of Telecommunications Consultants (STC) and adheres to the strict STC Code of Ethics. We do not receive compensation for referrals or product sales from any vendor, which preserves our ability to provide truly independent consulting recommendations and advice. We are one of only three firms in Massachusetts that have earned STC certification

Whether you need to increase sales, improve customer service, control costs or enhance employee productivity, our practices can deliver the desired results for your company:

  • Strategic Consulting on the integration of network technology into your firm:

    • Voice over IP (VoIP) assessment, design & deployment

    • Network services & equipment designed to meet your business needs

    • Call center and contact center design

    • Videoconferencing & collaboration communications analysis

    • Wireless services analysis

    • RFP development & analysis

    • Contract and price negotiations- Voice, Data, Wireless Service & Equipment

  • Project Management  Service. We augment your staff and manage the deployment of what we recommend. We can also provide on-going staff support on a daily, monthly, quarterly or annual basis.

  • Auditing and Analysis of Network Billing. We ensure that your bill reflects the rates in your contracts and make recommendations for improvement and cost savings.


Experience

Our consultants and project managers are career professionals in the telecommunications and networking industry.  Their background include experience in sales management, marketing, project management and technical design with fortune 100 companies and leading telecommunications providers.

Our firm has been serving clients for over fourteen years in our fields of competency:

  • Strategic Consulting: Voice/Data/VoIP/Video Networks and Call Centers;

  • Contracts & Service Level Agreements (SLA): Negotiation, Audit & Enforcement

  • Project Management & Staff Augmentation Services;

  • Auditing and Analysis of Network Billing.

Our clients are from a diverse set of business segments including Financial Services (national and regional), Health Care and Emergency Services , Legal Services, Manufacturing, Recreation & Leisure Services, Retail (pharmacy chains and on-line retail) and Utilities. We have successfully helped them to improve employee productivity, enhance customer service and control/reduce infrastructure costs.

We do not have financial relationships with any vendor or conflicts of interest that affect our recommendations. We are independent consultants who work strictly in the best interest of your business.


Principals & Consultants

Thomas A. Wallace, President

Tom Wallace has over thirty years of experience in telecommunications. His consulting clients include financial institutions, telecommunications companies, high tech firms, manufacturing companies, state government, law firms and health care providers. Tom has conducted assignments for AT&T Wireless Services, Analog Devices, 3-Com, CFX Bank, CVS, Motorola-Codex, Bank of New Hampshire, Blue Cross Blue Shield, Citizens Bank, Expedia, Fleet Bank, Hewlett-Packard, Middlesex Savings Bank, Compass Bank, Brookline Savings Bank and PictureTel.

He founded T.A. Wallace & Associates, Inc. in 1995, a telecommunications consulting firm headquartered in Massachusetts. It is national in scope with large multi location clients located on each coast and specializes in Strategic Consulting on the selection of voice/data/IP networks, Project Management & Staff Augmentation Services and Auditing and Analysis of Network Billing.

His clients use some of the most sophisticated and complex intelligent voice and data networks in the market today, along with premise-based and network-based voice recognition systems. He specializes in the use of Centrex, PBX, private voice, digital data networking and Intelligent Call Routing for virtual call centers.

Tom was formerly Director of Marketing at Aristonics Corporation and prior to that, spent twelve years with AT&T helping organizations like Fram Corporation, Textron and state governments manage their telecommunications networks.

Mr. Wallace holds a Bachelor of Science degree in Business Management from the University of Massachusetts, Dartmouth.


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