T.A.Wallace & Associates, Inc. is an independent networking
and telecommunications consulting firm. We specialize in strategic network
consulting, call center consulting, RFP development contract negotiation and project management.
T.A. Wallace is a member of the
Society of Telecommunications Consultants (STC) and adheres to the strict
Code of Ethics. We do
not receive compensation for referrals or product sales from any vendor, which
preserves our ability to provide truly independent consulting recommendations
and advice. We are one of only three firms in Massachusetts that have earned STC
Whether you need to increase sales, improve customer
service, control costs or enhance employee productivity, our practices can
deliver the desired results for your company:
Consulting on the integration of network
technology into your firm:
Voice over IP
(VoIP) assessment, design & deployment
Network services & equipment
designed to meet your business needs
and contact center design
Videoconferencing & collaboration communications analysis
RFP development & analysis
Contract and price
negotiations- Voice, Data, Wireless Service & Equipment
Management Service. We augment your staff and manage the deployment of what
we recommend. We can also provide on-going staff support on a daily, monthly,
quarterly or annual basis.
Analysis of Network Billing. We ensure that your bill reflects the rates in
your contracts and make recommendations for improvement and cost savings.
Our consultants and project managers are career
professionals in the telecommunications and networking industry. Their
background include experience in sales management, marketing, project management
and technical design with fortune 100 companies and leading telecommunications
Our firm has been serving clients for over fourteen years in our fields of
Consulting: Voice/Data/VoIP/Video Networks and Call Centers;
Contracts & Service Level
Agreements (SLA): Negotiation, Audit & Enforcement
Project Management &
Staff Augmentation Services;
Auditing and Analysis of Network Billing.
Our clients are from a diverse set of business segments including Financial
Services (national and regional), Health Care and Emergency Services , Legal
Services, Manufacturing, Recreation & Leisure Services, Retail (pharmacy chains
and on-line retail) and Utilities. We have successfully helped them to improve
employee productivity, enhance customer service and control/reduce
We do not have financial relationships with any vendor or
conflicts of interest that affect our recommendations. We are independent
consultants who work strictly in the best interest of your business.
Principals & Consultants
Thomas A. Wallace, President
Wallace has over thirty years of experience in telecommunications. His
consulting clients include financial institutions, telecommunications companies,
high tech firms, manufacturing companies, state government, law firms and health
care providers. Tom has conducted assignments for AT&T Wireless Services, Analog
Devices, 3-Com, CFX Bank, CVS, Motorola-Codex, Bank of New Hampshire, Blue Cross
Blue Shield, Citizens Bank, Expedia, Fleet Bank, Hewlett-Packard, Middlesex
Savings Bank, Compass Bank, Brookline Savings Bank and PictureTel.
He founded T.A. Wallace & Associates, Inc. in 1995, a telecommunications consulting
firm headquartered in Massachusetts. It is national in scope with large multi
location clients located on each coast and specializes in Strategic
Consulting on the selection of voice/data/IP networks, Project Management &
Staff Augmentation Services and Auditing and Analysis of Network Billing.
His clients use some of the most sophisticated and complex intelligent voice and
data networks in the market today, along with premise-based and network-based
voice recognition systems. He specializes in the use of Centrex, PBX, private
voice, digital data networking and Intelligent Call Routing for virtual call
Tom was formerly Director of Marketing at Aristonics Corporation and prior to
that, spent twelve years with AT&T helping organizations like Fram Corporation,
Textron and state governments manage their telecommunications networks.
Mr. Wallace holds a Bachelor of Science degree in Business Management from the
University of Massachusetts, Dartmouth.
Contact us for more info